Service Excellence
At Direct MT, we believe that purchasing a machine is just the beginning of our partnership. Our dedicated service department is staffed by factory-trained engineers equipped with the latest diagnostic tools to ensure your equipment operates at peak performance.
100%
Genuine Parts
24/7
Support Availability
SERVICE POLICY
We have created a service network that covers every corner of the earth ensuring best-in-class and real-time customer support and customer service.
We are committed to delivering customer satisfaction.
100,000 items, 24-hour supply of parts at 94%, rapid response ‘Parts CS’.
DN Solutions operates its parts logistics centers from major logistics hubs in South Korea, China, Germany, the U.S. and India, and supplies parts to customers around the world within 24 hours of receiving their orders. We also provide a GSPM (Global Service Parts Management) system that manages stock availability, stock location and the shipping of parts in real time.
24-hour dedicated advisor, AFC
We offer a reliable customer service through the Anytime Full Care (AFC) service, which provides a 24-hour dedicated advisor service to customers who operate machines in automotive plants 24 hours a day.
Education and information sharing for machine users
Customer training is one of the most important services in manufacturing especially where labor shortages are often severe. DN Solutions offers regular training to customers to enable them to operate our products correctly and efficiently . We also share useful and important information online covering the installation, maintenance and control of all DN Solutions machines.
Spindle Repair Service
Our rapid spindle repair service is able to repair our conventional spindles within 24 hours and our high-speed built-in spindles within 48 hours.
Preventive Maintenance
Scheduled maintenance programs designed to prevent downtime and extend the lifespan of your machine tools.
Installation & Commissioning
Professional installation services ensuring your machine is set up correctly, leveled, and geometry checked from day one.
Training & Applications
On-site operator and programming training, cycle time optimization, and tooling selection support.
Spare Parts
Extensive local inventory of critical spare parts to minimize downtime, with rapid logistics for special orders.